GAO/OSI-97-2

Investigators Guide to Sources of Information

Chapter 3
Directories, Reference Works, and Other Sources

DIRECTORY ABOUT DIRECTORIES

DIRECTORIES IN PRINT

This annual publication thoroughly describes and indexes about 15,000 directories of all kinds, including business and industrial directories, professional and scientific rosters, state and city directories, and foreign and international directories. Arrangement is by broad subject category, and indexing is by subject, title/keyword, and alternative (electronic) format. A mid-year supplement adds approximately 700 titles per year. Directories in Print is available electronically through a commercial database.

DIRECTORIES FOCUSING ON BUSINESSES

AMERICA'S CORPORATE FAMILIES

Volumes 1 and 2 of this 3-volume annual Dun & Bradstreet directory list approximately 11,000 parent companies and over 79,000 subsidiary companies and divisions owned by the parent companies. Parent companies must have at least two locations, 250 employees, and one subsidiary to be included in volumes 1 and 2 of the directory. Volume 3 is the international companion to volumes 1 and 2 and lists approximately 7,100 parent companies and 34,000 subsidiaries in the United States and overseas. A company must have at least one U.S. company and one subsidiary elsewhere to be listed in volume 3. Parent company entries are alphabetically arranged and indexes of parent companies and subsidiaries are listed by name, location, and industrial code.

BEST INSURANCE REPORTS

The annual editions of the Best Insurance Reports (Life-Health and Property-Casualty) present detailed information on the financial position, investments, earnings, operating results, management, history, and group affiliation of 4,950 U.S. and 1,100 international insurance companies. This material is the basis for Best's credit rating of each company. Weekly updates in Best Week Insurance News and Analysis cover individual corporate rating changes, general insurance news stories, financial reports, executive announcements, and Washington and international events. Best's Rating Monitor charts rating changes on a similar schedule.

DIRECTORY OF COMPANIES FILING ANNUAL REPORTS WITH THE SECURITIES AND EXCHANGE COMMISSION UNDER THE SECURITIES EXCHANGE ACT OF 1934

Published by GPO, this directory lists over 14,000 companies that sell stock on the national exchanges or over the counter and that file annual reports with SEC. Entries are arranged alphabetically by name and numerically by standard industrial classification code. This directory distinguishes between public and private parent companies.

DIRECTORY OF CORPORATE AFFILIATIONS--WHO OWNS WHOM

This 3-volume annual directory provides information on almost 150,000 public and private parent, subsidiary, and associate companies in the United States and overseas. Entries are arranged first by the parent's location, and then hierarchically by the company's organization. Criteria for inclusion is revenue in excess of $10 million or a work force in excess of 300 for U.S. companies, and revenue in excess of $50 million for non-U.S. firms. A 2-volume master index provides access by company name, brand name, location, personnel, and standard industrial classification code.

DUN & BRADSTREET'S MILLION DOLLAR DIRECTORY

This 3-volume annual Dun & Bradstreet directory contains information on over 20,000 public and 140,000 private utilities, transportation companies, banks, trust companies, mutual and stock insurance companies, wholesalers, and retailers. The type of information available includes annual sales, corporate officers, locations, phone numbers, type of business, and number of employees. To be included in the directory, a company must be a headquarters or a single location and have 250 or more employees, $25 million or more in sales, or a net worth of $500,000 or more. Company names are arranged alphabetically. A 2-volume index is arranged by location and standard industrial classification code.

FINANCIAL YELLOW BOOK

This directory lists over 41,000 top executives at leading financial institutions from chief executives to subject-area officers and over 8,500 board members and their affiliations. The directory has five indexes--on company, parent organization, geographical location, financial services rendered, and individual name.

FOREIGN REPRESENTATIVES IN THE U.S. YELLOW BOOK

This directory has sections on foreign corporations, foreign-based financial institutions, foreign governments (embassies and consulates), intergovernmental organizations, non-U.S. media, and personnel who represent foreign corporations and government in the United States. It includes officials' titles, addresses, and telephone and fax numbers.

MOODY'S INTERNATIONAL MANUAL

This manual contains background and financial information on over 3,000 foreign firms. It is arranged by country and gives economic and political information and statistics for each geographical area. It provides statistical information regarding foreign stock exchanges, consumer price indexes, money market rates, imports, and exports.

MOODY'S INVESTORS SERVICES

Moody's broad business sector manuals cover companies whose stock is traded in the New York and American stock exchanges, regional American stock exchanges, and in over-the-counter transactions. Each entry contains history and background; data on acquisitions, mergers, and subsidiaries; business and product descriptions; names and titles of officers and directors; number of stockholders and employees; location of plants and properties; the headquarters phone number and address; and financial statements. Separate annual volumes with weekly supplements cover industries, transportation, utilities, and banking. Another series supplies detailed data on corporate and government bond sales and ratings.

PREDICASTS FUNK AND SCOTT INDEX, UNITED STATES

Issued weekly and cumulated monthly, quarterly, and annually, this directory indexes articles on products, companies, and industries that appear in most business periodicals and newspapers. Funk and Scott also publishes the quarterly Index of Corporate Change, which lists recent business activities such as mergers and acquisitions. The indexes are available on CD-ROM.

STANDARD & POOR'S CORPORATION RECORDS

Originally provided to Standard & Poor subscribers, this directory is now available on CD-ROM. The records cover over 12,000 publicly traded companies and 34,000 subsidiaries, affiliates, and privately held firms. Coverage consists of a company's brief history, financial statements, capital structure, lines of business, subsidiaries, and officers and directors. Information on 70,000 executives is also available.

STANDARD & POOR'S REGISTER OF CORPORATIONS, DIRECTORS AND EXECUTIVES

This 3-volume annual directory lists about 56,000 public and private companies and the names and titles of over 400,000 officials. Company information--similar to that provided by the Dun & Bradstreet and Moody directories--includes financial data, standard industrial classification code products and services, and number of employees. Indexing is by standard industrial classification code, geographical area, and subsidiaries/divisions/affiliates. The set is updated in April, July, and October.

DIRECTORIES FOCUSING ON INDIVIDUALS

AMERICAN MEDICAL DIRECTORY

Published by the American Medical Association, this source contains listings for the presidents and secretaries of all county medical associations. The directory also has listings of doctors--by state and city, year of birth, medical school and year of graduation, year of license, residence and office addresses, specialties, and membership in associated medical organizations. A name index of all doctors is provided.

\2 In addition to the directories focusing on individuals that are listed in this section, several other directories cited in this chapter--under other sections--contain information about individuals. These other directories are the Associations Yellow Book; Directory of Corporate Affiliations--Who Owns Whom; Dun & Bradstreet's Million Dollar Directory; Law Firms Yellow Book; Martindale-Hubbell Law Directory; Moody's Bank and Finance Manual; National Directory of Law Enforcement Administrators, Prosecutors, Correctional Institutions, and Related Agencies; National Trade and Professional Associations in the United States; Standard & Poor's Corporation Records; Standard & Poor's Register of Corporations, Directors and Executives; and Thomson Bank Directory.

CONGRESSIONAL DIRECTORY

This directory is prepared by the Joint Committee on Printing and is the official directory of the Congress. It presents short bibliographies of each Member of the Senate and the House--listed by states and districts, respectively--and includes additional data such as his/her committee memberships, terms of service, administrative assistant and/or secretary, and room and telephone numbers. The Congressional Directory also lists officials of the courts; the military establishments; and other federal departments and agencies, including the District of Columbia government, governors of states and territories, foreign diplomats, and members of the press, radio, and television galleries. The directory is available both in paper format and on-line. The database is updated irregularly as changes are provided by the Joint Committee on Printing.

CONGRESSIONAL STAFF DIRECTORY

One of a series of directories produced by the Congressional Quarterly, this directory has an extensive section on congressional staff biographies. Two lists--one of large-city mayors and the other of state governors--are also helpful, as are two indexes--key word/subject and individual/personal name. This source is updated every 4 months.

CONGRESSIONAL YELLOW BOOK

This source has extensive lists of office staff for and party posts of each member of the Congress. Additionally, it is updated quarterly and has a three-part index by staff, organization, and subject. It also contains biographical information.

CORPORATE YELLOW BOOK

This is a directory of the people who manage, direct, and shape the largest public and privately held companies in the United States. It enables subscribers to access corporate leaders, including board members who are taking increased responsibility for corporate decisionmaking. The directory features (1) over 1,000 leading corporations and over 7,500 subsidiaries and divisions; (2) names and titles of over 45,000 executives, including more than 10,000 corporate board members and their outside affiliations; (3) over 18,700 direct-dial telephone numbers of executives; (4) business descriptions and annual revenues; (5) addresses, telephone and fax numbers, and Internet addresses of corporate headquarters and domestic and foreign subsidiaries and divisions; and (6) Washington, D.C., government affairs offices, with addresses and telephone and fax numbers.

DEFENSE ORGANIZATION SERVICE

From Carroll Publishing Company, this service provides coverage exclusively for the DOD. Detailed charts describe the organization and list the staff of the Office of the Secretary, the Joint Chiefs of Staff, the unified commands, and the individual services. Indexes reference locations, acronyms, key words, personal names, and program elements. This source is updated monthly.

FEDERAL ORGANIZATION SERVICE

This loose-leaf chart produced by Carroll Publishing Company provides names, addresses, and telephone numbers for staff members in the White House, executive departments, independent agencies, quasi-governmental organizations, and congressional support offices. It has name and key word indexes and it is updated monthly. Due to its high cost and time-consuming maintenance, it is mostly available at selected federal government libraries.

FEDERAL REGIONAL YELLOW BOOK

This yellow book describes federal regional offices located outside Washington, D.C. It contains over 3,000 regional directors and over 29,000 administrative staff of federal departments and agencies. It also has information on administrators and professional staff at federal laboratories, research centers, military installations, and service academies.

FEDERAL STAFF DIRECTORY

Another Congressional Quarterly tool, this item is similar to the Federal Yellow Book. One of its strong points is its "Quasi-Official, International and Non-Government Organizations" section that describes the mission and lists the staff of almost 50 such organizations. In addition, it contains over 2,600 biographies of key executives and senior staff as well as entries for U.S. ambassadors to other countries and other countries' ambassadors to the United States. It is indexed by key word/subject and individual/personal name. It is updated semiannually.

FEDERAL YELLOW BOOK

This quarterly publication provides detailed listings of the names, locations, and telephone numbers of more than 40,000 staff members in the White House, the executive departments, and the independent agencies. Like its congressional counterpart, it has subject, organization, and staff indexes. Over 4,000 fax numbers and e-mail addresses are also included.

GOVERNMENT AFFAIRS YELLOW BOOK

This yellow book lists over 18,000 government affairs professionals who lobby at both the state and federal levels. It details the issues the lobbyists contest as well as the coalitions they form to advance their legislative agenda. Five indexes are included--on organization, subject, current legislative issues, geographical location, and individual name. Biographical data is included on each professional.

JUDICIAL YELLOW BOOK

This directory provides detailed biographical information for state and federal judges and gives information on each judge's staff, including law clerks. It features more than 2,000 judges in the federal court system and more than 1,200 state judges of the highest appellate courts.

MUNICIPAL YELLOW BOOK

This directory provides information on over 30,000 elected and appointed officials in U.S. cities, counties, and authorities, including name, address, and telephone and fax numbers. It contains sections on cities and counties, which feature complex hierarchies of municipal officials. This directory also has listings for local departments, agencies, subdivisions, and branches.

STATE YELLOW BOOK

This directory provides information on who's who in the executive and legislative branches of the 50 state governments, as well as American Samoa, Guam, Puerto Rico, and the Virgin Islands. It has both a subject and personnel index and includes information on government officials, departments, agencies, and legislative committees. Informational profiles of all states and territories are also provided.

WHO'S WHO SERIES

This biennial series of international, U.S., regional, and professional biographical sources contains information submitted by the individual at the request of the publisher. Who's Who in America contains entries for over 100,000 nationally prominent individuals, and the regional and professional volumes cover many thousands more people who are renowned in a locality or an occupation. Each entry includes information about an individual's family, schooling, profession, writings, and awards and about offices held by the individual. Indexing is by location, profession, who retired, and who died. Non-U.S.-wide titles, while following the same format as U.S. entries, do not have indexes.

DIRECTORIES OF ASSOCIATIONS

ASSOCIATIONS YELLOW BOOK

This is a directory of major trade and professional associations. Semiannual editions of the Associations Yellow Book provide current information on chief staff executive turnovers, changes in staff and governing boards, mergers, and name changes. It features (1) over 45,000 officers, executives, and staff, with titles, affiliations, education, and telephone and fax numbers, at more than 1,175 associations with budgets over $1 million; (2) addresses and e-mail addresses and telephone and fax numbers of headquarters and branches, and Internet addresses for headquarters; (3) boards of directors, with outside affiliations; (4) committees and chairmen, Washington representatives, political action committees, and foundations; (5) publications, including editors; and (6) annual budget, tax status, number of employees, and number of members.

ENCYCLOPEDIA OF ASSOCIATIONS

This 4-volume annual directory describes more than 22,000 nonprofit associations in the United States and some foreign countries. Each entry includes the organization's name, address, telephone and fax numbers, purpose, recurring publications, and computer services. A 2-volume set covering more than 15,000 international organizations is also available. Since the books are alphabetically arranged by subject, keyword, and name, it is important to use the name, keyword, geographical, or executive index. These resources are also available as a commercial computer database file or on CD-ROM.

NATIONAL TRADE AND PROFESSIONAL ASSOCIATIONS IN THE UNITED STATES

This annual directory lists about 7,500 active U.S. national trade and professional associations, labor unions, scientific societies, and technical organizations. Alphabetically arranged entries contain the name, location, telephone and fax numbers, executives' names, history, recurring publication titles, budget amount, membership count, and annual meeting times. The directory has subject, geographical, budget, executive, acronym, and management firm indexes.

DIRECTORIES OF BANKS AND FINANCIAL INSTITUTIONS

MOODY'S BANK AND FINANCE MANUAL

This 4-volume annual manual covers the field of finance represented by banks (including trust companies and savings and loan associations), federal government financial agencies, insurance companies, investment companies, unit investment trusts, and miscellaneous financial enterprises. Information is also given on real estate companies and real estate investment trusts. Material for the manual (history, subsidiaries, officers, directors, financials, policies, and property) comes from the institutions themselves, the stock exchanges, or SEC filings.

MOODY'S NEWS REPORTS

These reports are weekly supplements to the annually published Moody's manuals which provide information on more than 30,000 publicly traded companies worldwide, and 20,000 municipal and government entities. There are currently eight manuals and corresponding News Reports, grouped according to size of company, exchanges traded on, and nature of business. The objective of News Reports is to inform customers of announcements that may affect companies' financial condition, stability, and growth by providing reports on their financial, structural, operational, legal, capital, and market activities.

THOMSON BANK DIRECTORY (REPLACES THE RAND MCNALLY BANKERS DIRECTORY)

This semiannual directory in 4 volumes is a guide to all U.S. and non-U.S. banks. Entries include the name, address, and telephone number of the bank; type of charter; funds processor; automated clearinghouse; holding company; asset rank; financial figures; balance sheets; officers and directors; branches; subsidiaries; and foreign offices.

LAW FIRM AND LAW ENFORCEMENT DIRECTORIES

LAW FIRMS YELLOW BOOK

This directory has information on 715 of the largest corporate law firms in the United States. It focuses on the 4,500 administrators and 10,000 attorneys in these firms, and it is indexed by specialties, law schools, management/administrative personnel, geography, and personnel. It is updated semiannually.

MARTINDALE-HUBBELL LAW DIRECTORY

This 19-volume annual directory contains over 900,000 entries consisting of profiles of law firms, corporate law departments, state bar associations, and law schools; biographies of lawyers in private and corporate practice; and descriptions of legal service, supplier, and consultant firms in the United States and Canada. Indexing is by individual, firm, specialty, and geographic area. The 4-volume International Law Directory, which is part of the 19-volume work, has similar entries and indexes for non-U.S. and non-Canadian firms and individuals. It includes law digests for 140 countries and is available electronically on CD-ROM and LEXIS.

NATIONAL DIRECTORY OF LAW ENFORCEMENT ADMINISTRATORS, PROSECUTORS, CORRECTIONAL INSTITUTIONS, AND RELATED AGENCIES

This annual source lists the following information: names, addresses, telephone numbers, and fax numbers of city chiefs of police, county sheriffs, district attorneys, state highway patrols, and federal law enforcement agencies.

LLOYD'S DIRECTORIES ABOUT THE SHIPPING INDUSTRY

LIST OF SHIPOWNERS

This list includes over 40,000 owners, managers, and managing agents for vessels listed in the Register of Ships. It is published annually in August and includes postal addresses; telephone, telex, and telefax numbers; fleet lists; and a geographical index. Subscribers receive eight cumulative supplements with the list.

REGISTER OF INTERNATIONAL SHIPOWNING GROUPS

This register is available in 3 volumes annually (April, August, and December). The register is indexed by ship and company name and lists 20,000 companies operating on ships of at least 1,000 gross tons or more; ownership of 30,000 ships; registered owners, grouped by ship management company; and subsidiaries and associate companies, identified together with owners' representatives.

REGISTER OF OFFSHORE UNITS, SUBMERSIBLES AND UNDERWATER SYSTEMS

This register is published annually in October. It contains sections listing mobile drilling rigs, submersibles, underwater systems, work units (ships, barges, and platforms) used for a variety of offshore work, owners, and addresses of offshore support ships with their fleet lists.

REGISTER OF SHIPS

This register is published in 3 volumes annually in July, listing details of over 80,000 merchant ships. Cumulative monthly supplements are provided to update the volumes.

SHIPPING INDEX

This index is published every week with reports on current voyages, latest reported movements, and essential characteristics of approximately 22,000 merchant vessels worldwide. There are three sections in the index: (1) the World Fleet Details section which lists 22,000 vessels engaged in oceangoing trade and records over 40,000 changes to their ownership, characteristics, latest positions, and casualty histories; (2) the Marketing Briefing section which highlights major changes in the market, from launches and name changes to demolition sales; and (3) the Buyer's Guide which lists products and services directly related to the world's marine market.

VOYAGE RECORD

This record details the recent voyage history of 22,000 vessels in commercial service by reporting movements collected continuously by Lloyd's agents worldwide. It is a companion to the Shipping Index, which lists the historical movements of vessels.

WEEKLY LIST OF ALTERATIONS TO THE REGISTER OF SHIPS

This list is a noncumulative set of amendments--in alphabetical order by ship name--to details published in the Register of Ships. Although the amendments will appear in the monthly supplements, the Weekly List is intended for those who need to receive updated information expeditiously.

OTHER DIRECTORIES, INDEXES, AND REFERENCE WORKS

BIOLOGICAL AND AGRICULTURAL INDEX

This monthly source, which cumulates quarterly and annually, is an alphabetically arranged subject index to English-language periodicals. Subjects include agricultural chemicals, agricultural economics, agricultural engineering, agriculture and agricultural research, animal husbandry, biochemistry, biology, biotechnology, botany, ecology, entomology, environmental science, fishery sciences, food science, forestry, genetics and cytology, horticulture, marine biology and limnology, microbiology, nutrition, physiology, plant pathology, soil science, veterinary medicine, and zoology. A separate listing of book review citations follows the subject entries.

GALE DIRECTORY OF DATABASES

This directory provides detailed descriptions of over 5,900 data bases worldwide that are available on-line. Its scope includes all types of databases in all subject areas. Information under each entry is organized for rapid retrieval via computer. Producer contact information is also included with each entry.

GALE DIRECTORY OF PUBLICATIONS AND BROADCAST MEDIA (FORMERLY AYER DIRECTORY OF PUBLICATIONS)

This 3-volume annual directory contains information on 38,000 serial publications printed in the United States, Canada, Bermuda, and the Philippines as well as data on radio and television stations and cable systems. Arrangement is alphabetical by location, name, and media type. The information given about each publication includes its address, phone number, frequency of publication, names of editors and publishers, advertising rate, and circulation. Material on electronic media includes programming formats, network affiliations, operating hours, key personnel, advertising rates, and wattage. Indexes of publishers and subjects are included, as are maps showing sites where media originates.

INDEX TO LEGAL PERIODICALS

This source covers English-language articles from over 600 regularly published legal periodicals, bar association reports, and judicial council reports of the United States, United Kingdom, Canada, Ireland, Australia, and New Zealand. Arrangement is alphabetical by subject and author. Electronic access is available on the WilsonLine commercial database and on CD-ROM.

INDEX MEDICUS

This monthly classified index of the world's biomedical literature (including research, clinical practice, administration, policy issues, and health care services) is produced by the National Library of Medicine. It covers publications in all principal languages and includes periodical articles and other analytical material as well as books, pamphlets, and theses. The January issue includes lists of the periodicals indexed and medical subject headings used. Quarterly and annual cumulations are provided, and electronic access via commercial databases and CD-ROM is also available.

NEWS MEDIA YELLOW BOOK

Over 31,000 reporters, writers, editors, and producers at more than 2,900 national news media organizations are listed in this yellow book. It features 12 media categories--on newspapers, news services, and bureaus; television, radio, and cable stations and networks; publishers; independent journalists; and consumer, trade, and association magazines. This directory is fully updated on a quarterly basis.

PUBLIC AFFAIRS INFORMATION SERVICE

This subject index to the articles, books, documents, microfiche, pamphlets, and reports in the public affairs field is published monthly and cumulated annually. Each year, it includes selective indexing to more than 1,600 periodicals and 8,000 books from around the world. It contains factual and statistical information about political science, government, legislation, economics, and sociology. It is also available electronically via CD-ROMs and commercial databases.

READER'S GUIDE TO PERIODICAL LITERATURE

This guide indexes articles by subject and author in over 225 popular magazines. It is published semimonthly and cumulates annually. Each entry includes the article's author, title, and pages as well as the periodical's title, volume, and date. The presence of graphic material is also noted. This tool is also available electronically on a commercial database and on CD-ROM.

THE NEW YORK TIMES INDEX

This source, published semimonthly and cumulated annually, includes an exact reference to the date, section, page, and column of The New York Times edition in which articles will be found. It contains cross references to names and related topics and has a brief synopsis of articles. Electronic access to the index is available in many forms from many sources: searchable, full-text files in the NEXIS and Dow Jones databases; a searchable, full-text CD-ROM called The New York Times ONDISC; and a searchable, full-text Internet site known as THE NEW YORK TIMES ON THE WEB.

Similar resources exist for many large-city newspapers in the United States, including the Wall Street Journal and The Washington Post.

OTHER SOURCES

ABSTRACT AND TITLE COMPANIES

Abstract and title companies generally develop an overview of the property, examine the title for liens and other conditions, and prepare a commitment to insure. Information contained in supporting records may include transfer of property, locations, mortgage amounts, and releases of mortgages.

BETTER BUSINESS BUREAUS

Better Business Bureaus are independently operated by Council of Better Business Bureaus in various localities. They (1) maintain records showing the manner in which listed merchants or businesses operate and (2) record and investigate complaints filed against such merchants or businesses.

BONDING COMPANIES

An application for a bond contains the applicant's (person or firm) financial statement and data. This is essentially the same information as required in loan applications but in greater detail.

CAR FAX

Car Fax is a private service that provides a history of automobiles. It determines whether there is an odometer discrepancy or evidence of prior salvage or title washing. It covers most of the United States and contains over 45 million problem records for over 18 million vehicles.

CREDIT-REPORTING AGENCIES

Routine credit bureau records will disclose identifying information limited to name, address, former address, or current/former places of employment. They may also provide information concerning the number of persons in the family, addresses, bank accounts maintained, and record of judgments. However, in most instances, such information can not be used unless obtained through a grand jury subpoena. (Full-service databases--Equifax; Trans Union; and Experian, formerly TRW--are discussed in chapter 4.)

INTERNATIONAL AIR TRANSPORT ASSOCIATION

This association has information on all international matters dealing with aviation security, including counterterrorism efforts worldwide. It also monitors and attempts to prevent fraud against airlines, such as ticket fraud.

INTERNATIONAL FOUNDATION FOR ART RESEARCH (IFAR)

IFAR is a non-profit organization established in 1969 to help prevent the circulation of forged and misattributed works of art. IFAR offers an Authentication Service to help resolve controversies concerning the authenticity of works of art. IFAR also publishes IFARreports ten times a year with articles on authentication research, art law, theft and recovery, and extensive listings of recently reported stolen and missing art and antiques. The IFAR can be contacted at (212) 391-6234.

See chapter 4 for information on the Art Loss Register.

NATIONAL ASSOCIATION OF INSURANCE COMMISSIONERS

This association is the organization of insurance regulators from the 50 states, the District of Columbia, and the 4 U.S. territories. It provides a forum for the development of policy when uniformity is appropriate. A state regulator's primary responsibility is to protect the interests of insurance consumers and the association helps regulators fulfill that obligation.

PHONEFICHE

The Phonefiche Community Cross-Reference Guide is divided into three parts--U.S. directories, Canadian directories, and Puerto Rican directories--and each part is subdivided into sections entitled Community Index and Directory Coverage. The guide is both a compendium to Phonefiche and an independent reference tool. It facilitates the use of telephone directories in any format and provides search assistance for directories included in the Phonefiche program.

The guide includes a revised listing of all United States, Canadian, and Puerto Rican telephone books arranged in alphabetical order by state or province.

SELECT PHONE

This six-disk CD-ROM set provides telephone numbers from millions of residential and commercial listings across the United States. Searchable elements include name, street, city, state, zip code, area code, telephone number, and standard industrial classification code. Search results can be sorted, printed, or downloaded. Currency is indicated by the month and the year a listing appeared in a printed directory. This set is updated quarterly.

WESTERN UNION CORPORATION

Western Union (1) offers commercial financial and messaging services to businesses as well as worldwide fund transfer services to individuals and businesses and (2) maintains records of these transactions.

This document was last updated April 20, 1997