This pamphlet provides guidance and procedures for project officers to follow when hosting distinguished visitors (DV) at the Air Intelligence Agency (AIA) and collocated units in the San Antonio area. This pamphlet applies to directors and chiefs of major staff offices at the headquarters, and commanders at the Air Force Information Warfare Center (AFIWC) and the 67th Intelligence Wing (67 IW). This pamphlet provides procedures and guidance in advanced planning and coordination to support DVs. This pamphlet is also available for use by the Joint Command and Control Warfare Center (JC2WC). This pamphlet ensures all DVs receive proper courtesies and their requirements are managed professionally.
Changes procedures and responsibilities, revises and deletes forms, and provides checklist for project officers to follow.
Any visitor who is a:
General officer or civilian equivalent, DV-6 through DV-3.
Subtract the DV code from the base number 7 to determine the general officer rank.
Colonels or GS-15s and above.
Personnel determined by the command section to be of special interest or importance; that is, visitors, regardless of grade, having a scheduled courtesy visit, briefing, work session, or meal with a command section principal.
A DV visiting the agency in conjunction with a conference and the project officer anticipates command section involvement; the conference project officers treat DV according to the guidance provided in this pamphlet.
The OPR is the staff office appointed by the Executive Officer (HQ AIA/CSE) and most closely associated with the purpose of the visit.
The host includes commanders at the agency, wing, group, and centers; directors and chiefs of major staff offices at the agency; and the vice director at the JC2WC. Usually, but not always, the host corresponds to the OPR.
The project officer is the person the OPR designates as the point of contact (POC) for a DV visit.
The itinerary includes the full schedule of the trip from arrival to departure times, flight information, POCs, lodging information, and purpose of the temporary duty (TDY).
Program of briefings, office calls, and tours.
The directorate staff includes the Director of Plans and Programs (HQ AIA/XR), Director of Operations (HQ AIA/DO), Director of Personnel (HQ AIA/DP), Director of Logistics (HQ AIA/LG), the Commander (AFIWC/CC), the Commander (67 IW/CC), and the Vice Director (JC2WC/DV).
The major staff consists of the Chief Office of the Chaplain (HQ AIA/HC), Chief Office of History (HQ AIA/HO), the Inspector General (HQ AIA/IG), the Staff Judge Advocate (HQ AIA/JA), the Chief Office of Public Affairs (HQ AIA/PA), Chief Office of Safety (HQ AIA/SE), Surgeon General (HQ AIA/SG), the Chief Security Office (HQ AIA/SO), Chief, Quality Air Force Office (HQ AIA/QI), Chief Office of Reserve Affairs (HQ AIA/RE), and Director of Financial Management and Comptroller (HQ AIA/FM).
Protocol (HQ AIA/CSP) assists as much as possible in helping the project officer with those responsibilities not specifically assigned to HQ AIA/CSP. The OPR is ultimately responsible for the success or failure of the visit. The different participants who prepare for and execute a distinguished guest's visit include:
These offices:
Submit every Friday by close of business, a DV report (RCS: AIA-CSP (W) 9602) that covers at least 2 weeks in advance. Forward the report to HQ AIA/CSP; negative replies are required. Include general officers visiting any AIA site, not just the agency.
Designate in writing, a POC office or officer, to monitor the success and shortfalls of the DV program and forward this information to HQ AIA/CCE/CS. This information is forwarded to HQ AIA/CSP for review and to provide updates and overall guidance to individual project officers and focal points for action.
Assign a project officer for each DV package assigned.
If not tasked by the command section, immediately, notify AIA/CC secretary upon knowledge of a DV visit that involves or could involve command section principals. The HQ AIA/CC secretary will clear the date and time of the proposed visit. Try to avoid embarrassments; visitors not cleared by the command section may be refused entry.
This office:
Ensures the proper planning for, and execution of, any visit within his or her area of responsibility.
Meets, greets, and travels with DV-5s and DV-6s to all social events or provides someone to take his or her place when he or she is unavailable.
Arranges prepayments of bills when hosting a foreign dignitary, reimbursed from appropriated funds after arrangements are made with HQ AIA/FM.
Meets with the project officer to plan the agenda. Ensures answers are in writing for command review of the following questions:
These questions are for internal use only, do not ask the DV these questions.
What is the purpose of the DV's visit? How was the visit established (self-initiated, invited, regularly scheduled)? Are the visitors here to help us or are we to help them or both? What can they do for us, what do we want them to do for us? What story do we want to tell them (what points do we want them to walk away with)?
What do they already know about the subject? Have they visited before (when and is there an itinerary)? Is this the whole trip or will they visit or have they visited other places in San Antonio or other intelligence facilities and organizations? Either before or after the AIA and JC2WC visit?
Recommend that the visitor speaks or makes a presentation to AIA (that is, do they have something to tell our troops?).
What are their clearances; do they need special security clearances?
What is the recommended appropriate level of command section involvement?
Attend command section principal's agenda review with project officer, if applicable.
Notify command section of any possible DV visits proposed to your staff prior to commitment of visitor.
HQ AIA/CSP:
Monitors, implements, and provides quality control over all aspects of DV program.
Assists the project officer with DV administrative procedures (review this pamphlet and attachment 1, Distinguished Visitor Tasker Checklist).
Advises staff offices regarding protocol matters.
Submits all billeting information (DV suite, visiting officer quarters (VOQ), off-base billeting) and transportation requests.
Plans breakfast, lunch, and, or, dinners when the command section is involved.
Controls and assigns the reserved parking spaces located through the general's gate in the front of building 2007.
Arranges for an individual from the command section to meet and greet all DVs, the command section-hosted DVs, and special interest guests flying into Kelly AFB and Randolph AFB. If an individual from the command section is not available, HQ AIA/CSP notifies an appropriate director as the alternate.
Coordinates military airlifts with base operations and ensures the DV information is posted on the electronic marquee or display at the flightline.
Advises the Honor Guard of ceremonial requirements, then coordinates or oversees their implementation.
After ensuring that the proper clearances are received, authorizes the project officer to pick up the visitor's DV badge from the security police (SP) entry control (building 2001).
Prepares a welcome package to include a welcome letter from the Commander (HQ AIA/CC).
Prepares and distributes the Weekly Distinguished Visitor Report.
Only when the command section is involved, prepares seating chart and name plates for briefings; otherwise, provides guidance. Prepares agendas and sets up the conference room with writing pads and pens or pencils. Makes copies of chart and name plates for social events (dinners and lunches) when the command section is involved.
Maintains mementos and listings of previous AIA memento presentations.
Ensures that the project officer provides a proposed itinerary package to HQ AIA/CSP, 24 hours prior to the command section agenda review. If an agenda review is not necessary, ensures package is in by suspense date on tasker.
Makes distribution of proposed and final DV packages to HQ AIA command section.
The project officer:
Immediately notifies the command section of his or her selection. Reviews the DV checklist with the HQ AIA/CSP project officer and follows the checklist.
Coordinates with HQ AIA/CCE/CS for the schedules of command section principals. Reviews date and time if not noted on tasker.
Contacts the visitor's office to request the DV's specific areas of interest and the details surrounding the visit; that is, inclusive dates, arrival and departure times, mode of transportation (if military air, check the callsign and location aircraft is departing from), number in party, billeting and ground transportation requirements, dietary restrictions and requirements, etcetera. Follow checklist:
Requests that sensitive compartmented information (SCI) access certification is forwarded (commensurate with visit level) and HQ AIA/SO receives a copy of the certification.
Obtains and forwards to HQ AIA/CSP (for billeting purposes) the DV's rank, full name, social security number, duty title, organization and office symbol and purpose of visit. If project officer does not know the names and symbol and purpose of visit. If project officer does not know the names and exact numbers of visitors during the advanced planning stages, he or she provides an estimate of the number of rooms required for the visit.
Obtains the biography from their DV's office (HQ AIA/PA has copies of biographies on Air Force generals).
Coordinates with the commanders, directors, chiefs of major staff offices, and unit commanders on the game plan and receives guidance on scheduled briefings. While some initial guidance may be provided by the command section, the senior officer in each organization ensures the agenda is accurate and relevant to the visitor.
Answers and fills out DV questions on checklist.
Arranges for the appropriate briefings (include full name of briefer, date, time, and location of briefing, see Attachment 2), schedules courtesy visits, and reserves one of the following conference rooms:
Contacts Security Office, Mission Support (HQ AIA/SOXX), extension 6-4624, when hosting a foreign DV. HQ AIA/SOXX is the focal point within AIA for processing foreign visits and foreign disclosure requests. HQ AIA/SOXX provides guidance on visit requests and assistance in obtaining proper authorization to disclose information to allies with a legitimate need-to-know.
Ensures command section principals participate by coordinating the time, place, and other appropriate information with each participating command section principal's secretary. This includes meals, social events, briefings, work sessions, etcetera.
Schedules with HQ AIA/CSR (6-2377) presentation of the AIA Today briefing.
Arranges through HQ AIA/CSP for an officer of appropriate rank to meet or greet and escort the ranking guests. The director or 0-6 equivalent of the sponsoring office meets DV-5 to DV-6. A command section principal, if available, meets DV-1 to DV-4.
Contacts HQ AIA/CSP to determine appropriate uniform for all visiting participants. Use the uniform of the day for daily activities (unless DV is presenting a briefing to our staff, then service dress or equivalent), and use casual attire (open-collar shirt) for evening functions. Inform the visitor's office of uniform requirements and annotate uniform requirements in the visitor's agenda.
Discusses with HQ AIA/CSP the appropriateness of mementos (mainly for foreign DVs or DVs in positions such as, directors and special speakers of the National Security Agency, Central Intelligence Agency, and the Defense Intelligence Agency).
Limits staff attendance at briefings or work sessions to command section representatives, the host, and those specifically invited by the commander and the host, to answer questions on visit-related issues (if DV is a civilian, always include the Technical Director (HQ AIA/CA) as a participant in the courtesy visit and briefings, etcetera). List attendees by names and office symbols on the agenda; use rank, first name, and last name.
Ensures each person invited to attend any event (lunch, briefing, etcetera) is notified of expected attendance.
Contacts HQ AIA/CSP to coordinate the use of staff cars, DV vans, or buses (dispatcher at vehicle operations on Security Hill, extension 6-2127).
Reserves parking and coordinates with HQ AIA/CSP for reserved parking spaces in front of building 2007.
Makes arrangements for all refreshments, breakfasts, luncheons, dinners, parties (as appropriate) to include name tags and seating plans, not involving command section principals. HQ AIA/CSP provides advice as necessary. For above events involving command section principals, notify HQ AIA/CSP of requirements.
Upon receiving authorization and picking up package from HQ AIA/CSP, obtains DV badges for distinguished visitors from the Pass and ID Office, building 2001. General officers in uniform do not require DV badges; however, their clearances must be sent to HQ AIA/SOP.
Completes the required DV package, which includes itinerary, agenda, biographies (which you have procured), and talking paper.
Completes the AIA Distinguished Visitor Program Questionnaire after DV departs.
See
Attachment 2
,
All DV packages are labeled with a status identification. Use one of three labels: DRAFT, PROPOSED, or FINAL. Affix the label to the upper right corner of all pages. The label corresponds to stages of development (DRAFT 1," "DRAFT 2," and so on) and is designed to prevent confusion from all parties involved in preparing and supporting a distinguished visit.
The project officer uses the draft label to clarify developments and refine the itinerary and agenda. The draft label is used to:
Use the proposed label when proposed copy is due to HQ AIA/CSP (see date on tasker); the project officer provides a proposed itinerary and agenda to HQ AIA/CSP for coordination and review. HQ AIA/CSP reviews and directs needed changes and additions to the package. HQ AIA/CSP provides the command section copies of the proposed itinerary for command coordination and review. HQ AIA/CSP is the single entry point to the command section. HQ AIA/CSP's review of the DV package normally "freezes" the DV's itinerary in preparation for the commander's review. Minor adjustments may occur; however, the majority of the coordination and arrangements should have been completed prior to this point. Proposed DV packages include itinerary, agenda, biography information, and the talking paper (number 5 of the project officer checklist completed).
After the commander's review, use the final label to indicate that the agenda is ready for final distribution. Final itineraries may be e-mailed to HQ AIA/CSP, briefers, and attendees. If an itinerary or agenda needs to be changed after the final label is used, make sure to change the date and time printed in the lower left corner of the first page. This is a signal that there are two copies of the itinerary, and the most current is determined by the date and time.
1: All copies of itineraries will have a "date and time" in the lower left corner of the page.
2: Project officers do not distribute final agendas (electronically or by paper) prior to HQ AIA/CSP and command section final approval.
All DV biographies accompany the proposed itinerary provided to HQ AIA/CSP. If biographies are not available, include a statement along with the proposed itinerary stating that the biography is not available, or when the biography will be available. The project officer makes all efforts to secure the biography prior to the commander's review.
and do not require (or request) DV treatment or HQ AIA/CSP involvement, please send an
, to HQ AIA/CSP for information only. Include the itinerary and agenda.See example.
See example. The list of attendees is key to the agenda and includes all attendees ("ours and theirs"). List in rank order with the highest ranking first. Do not list briefers.
If the OPR intends to provide the visitor with background or point papers, attach these documents to the proposed copy.
NOTE: Always include in the package a current biography on the visitor; United States Air Force general officer biographies can be obtained from HQ AIA/PA.
The DV questionnaire includes questions concerning problems encountered during the DV visit and recommendations for improvements to the DV program. The host and action officer completes the questionnaire not the DV. The project officer does not ask the DV these questions.
The day of the visit, preregister the DV at the billeting office and provide the room key to the visitor upon arrival. The VOQ check-out time is 1200. Coordinate with HQ AIA/CSP if early check-in or late check-out times are required. Check the room (air-conditioning, heating, refrigerator stocked, etcetera). Place the DV welcome package on the table. If the DV is staying off-base, reconfirm reservation with the hotel the day of the visit and drop off the DV welcome package at the front desk in hotel.
Ensure that arrangements are made for setting up the conference room. If a command section principal is attending, HQ AIA/CSP will set up the conference room. When the conference room is vacated, ensure that the room is clean, and dishes are returned to HQ AIA/CSP.
You may check out coffee cups and carafes, napkins, spoons, and other dishes from HQ AIA/CSP. AIA ISG TSS/ADW stocks place cards, pads, and coasters.
Ensure that equipment for slides or view graphs are in place and working; make sure a member of the staff office hosting the visit is available to flip slides. CSR provides audiovisual support if a command section principal is involved. Also ensure the equipment is turned off before departing.
Plan to remain with the DV during the entire time at the agency and coordinate any changes to the schedule with HQ AIA/CSP.
Before extending invitations for a conference, OPRs coordinate with HQ AIA/CSR (for availability of the Larger Auditorium), HQ AIA/CSP/CCE to obtain concurrence and ensure that conference space, billeting, and transportation are available and do not conflict with other planned activities.
You may arrange DV conference parking in the lot of building 2000 with HQ AIA/CE (Civil Engineer), extension 6-3975.
Parking is only blocked for DVs or Directorate-level (Worldwide DO/LG) conferences.
HQ AIA/CSP reviews and provides guidance for all programs and events, including seating arrangements for commandwide banquets and ceremonies (for example, SENSOR OLYMPICS, Outstanding Airman of the Year, Junior Officer of the Year).
(Stocked and issued by HQ AIA/CSE.)
(AIA/CSP) and inquire about previous visits and receive advice.
(AIA/PA) extension 6-2166, to request biography for DV.
office to receive the following information:
Full Name.
Rank, Grade, and Branch of Service.
Social Security Number (SSAN).
Organization, Office Symbol, and Location.
Date of Visit:
Purpose:
Additional Visitors:
If AIA/PA does not have biography, request biography from DV's office, include the date requested:
List individuals and their offices with whom the visitor would like to meet.
List any DV's dietary restrictions or requirements (coke or tea instead of coffee; allergies to foods, etcetera).
Ensure DV's clearance is forwarded to HQ AIA/SO (6-4531).
(Message address: SSO AIA//SOP//.)
For foreign DVs include the following information:
Travel:
Contact HQ AIA/CSP to pass on information for billeting, transportation and social requirements.
What is the purpose of the distinguished visitor's visit.
What initiated the visit? (Self initiated, invited, regularly scheduled?)
Are the visitors here to help us, are we to help them, or both?
What can they do for us, what do we want them to do for us?
What story do we want to tell them, or what points do we want them to understand?
What do they already know about the subject? Have they visited here before? When? Itinerary?
Is this the whole trip, yes or no?
Do you recommend that the visitor speak or make a presentation to AIA (do they have something to tell our troops)?
What is the DV's clearance; does the DV need special security clearances or escorts (that is, HQ AIA/DOS or AFIWC/AP action)?
What is the appropriate level of command section involvement?
Contact command section principals' secretaries, HQ AIA/CC, 6-2001; HQ AIA/CV, 6-2002; HQ AIA/CA, 6-2005.
If there is command section involvement, start with the commander's conference room (CCR) and call HQ AIA/CSA, 6-2061.
When a command section principal is in attendance, HQ AIA/CSP will select the restaurant, however, the POC other responsibilities still apply.
Build and send to HQ AIA/CSP a proposed itinerary and agenda by suspense date on tasker. (See samples attached to pamphlet.)
Pick up the welcome package from HQ AIA/CSP.
Review final itinerary or agenda and transportation schedule with HQ AIA/CSP.
Pick up cellular telephone from HQ AIA/CSP.
Pick up badges for distinguished visitors.
General officers do not wear badges.
Check with base operations or San Antonio International Airport to confirm arrival time.
If the visitor has other individuals traveling with them, who will take care of them?
Preregister the visitor into government quarters (building 1650) for check-in, then visiting officer quarters (VOQ) is building 1676.
Check the VOQ room (that is, air conditioning, heating, lights, refrigerator stocked, etcetera) and leave welcome package on the table inside the room.
Be on hand to assist the DV in settling into their quarters.
Assist with moving bags upon visitor's arrival and departure.
Orally brief DV on meal availability and inquire as to any other special needs.
Ensure the visitor knows the schedule, where to be, or, who will meet them.
Collect any money from the visitor for any events requiring payment. You will also collect from all other attendees except command section principals.
Escort the visitor for the duration of the visit, unless otherwise directed.
Be responsible for the smooth execution of the DV's visit to AIA. Make sure all participants; briefers, briefing attendees, tour directors, and social event attendees, are in place 15 minutes prior to DV and command section representatives' arrival to the room. Track this throughout the visit.
If refreshments run out, use the breaks to replenish--contact HQ AIA/CSP. Also, pay close attention to finishing time to ensure transportation is in place.
If you have any problems or questions, do not hesitate to call HQ AIA/CSP for assistance, extension 6-2971.
Return DV badges to pass and ID.
Inform HQ AIA/CSP of any problems encountered or any recommended improvements to the DV program using the DV program questionnaire.
Did you find the customer service from the protocol representative adequate?
YES______ NO______ If no, list any problems:
Did you have any problems getting the information you needed from your directorate or staff chief?
YES_____ NO_____ If yes, how can we improve this situation?
Did you have any problems with transportation support? YES_____ NO_____ If yes, what were the problems?
Did you have any problems with the billeting and social arrangements? YES_____NO_____ If yes, what were the problems?
Did you receive proper assistance from the command presentation team (that is, Audiovisual Support)?
YES_____ NO_____ If no, please list:
Did you have problems with any other briefings?
Did you experience any additional problems or glitches during the DV's visit?
YES______ NO_______ If yes, please list:
Did the distinguished visitor depart satisfied? YES_____ NO_____ If no, what were the problems?
How would you rate the overall visit?
EXCELLENT _____ SATISFACTORY _____ GOOD _____ FAIR _____
Do you have any recommendations for improvements to the DV program?